Last Updated: 26 March 2026

Signexa Broadcast Ltd (“the Company”, “we”, “us”, or “our”) is committed to protecting the privacy and security of your personal data. This Privacy Policy explains how we collect, use, store, and share your personal information, and your rights in relation to that information, in compliance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

1. Who We Are

Company Name: Signexa Broadcast Ltd

Registered Address: Unit 15a Bechers House, Charnock Road, Liverpool, L9 7ET

Data Protection Contact: info@signexabroadcast.com

Website: http://www.signexabroadcast.com

For the purposes of data protection law, Signexa Broadcast Ltd is the data controller of the personal data we process, unless otherwise stated.

2. The Personal Information We Collect

We may collect and process various types of personal information, depending on your interaction with us:

a) For Clients (Existing & Potential):

Identity Data: Name, title, company name, job title, photo ID (for new clients where required)
Contact Data: Billing address, delivery address, email address, telephone numbers
Financial Data: Bank account details (for payments), payment card details processed via secure third-party payment processors, company registration details
Transaction Data: Details about services you have purchased from us and payments to and from you
Communication Data: Records of communications between us including emails and telephone calls
Technical Data: IP address, browser type and version, time zone, operating system and platform, and other technology on devices used to access our website
Usage Data: Information about how you use our website, products, and services

b) For Suppliers & Business Contacts:

Identity Data: Name, title, company name, job title
Contact Data: Business address, email address, telephone numbers
Financial Data: Bank account details for payment processing
Communication Data: Records of communications between us

c) For Website Visitors:

Technical Data: IP address, browser type and version, time zone, operating system and platform
Usage Data: Information about how you use our website, collected via cookies please see our separate Cookie Policy

We do not generally collect special categories of personal data (such as health information or racial or ethnic origin) or data relating to criminal convictions.

3. How We Collect Your Personal Information

Most of the personal information we process is provided to us directly by you in the following circumstances:

When you make an enquiry about our services or products
When you create an account with us
When you place an order or engage our services
When you communicate with us by telephone, email, or post
When you request a quote or information from us
When you provide us with services as a supplier
When you visit our website (through cookies see Section 11)

We may also receive personal data indirectly from publicly available sources such as Companies House, professional directories, or business social media platforms for business development or verification purposes, from referrals by existing clients or business partners, and from third-party service providers such as credit reference agencies where credit checks are required with your explicit consent.

4. How and Why We Use Your Personal Information

Under the UK GDPR, we must have a lawful basis to process your personal data. We rely on the following lawful bases:

a) Performance of a Contract:

To process your orders and deliver the services you have requested
To manage our relationship with you, including notifying you about changes to our terms or this Privacy Policy
To process payments, invoices, and deposits
To manage supplier contracts and payments

b) Legal Obligation:

To comply with our legal and regulatory obligations, including tax and accounting requirements
To verify your identity as required by law
To respond to lawful requests from public authorities

c) Legitimate Interests:

We process your data where it is necessary for our legitimate interests, provided your interests and fundamental rights do not override those interests. Our legitimate interests include:

To respond to your enquiries and provide quotes
To maintain records of our communications and transactions for business administration, quality assurance, and dispute resolution
To recover debts owed to us
To ensure the security of our IT systems and premises
To improve our products and services
For fraud prevention and to protect our business interests
To send you marketing communications where we believe you have a legitimate interest in receiving them as an existing client, or where we have obtained your consent

d) Consent:

Where we ask for your explicit consent for specific processing activities, such as sending direct marketing communications to new contacts or for certain types of cookies, you are able to withdraw your consent at any time by contacting us using the details in Section 1 or by using the unsubscribe link included in all marketing emails.

5. Who We Share Your Personal Information With

We may share your personal information with the following categories of third parties:

Service Providers: Third-party companies providing services to us including payment processors, IT support, cloud hosting, delivery and logistics companies, and professional advisors such as accountants and lawyers. These providers are only permitted to use your data for the specific purposes we instruct them to
Credit Reference Agencies: For new clients where credit checks are necessary for contractual purposes
Law Enforcement or Regulatory Authorities: When required by law or to protect our legal rights, property, or safety
In the Event of Business Sale or Acquisition: If the Company or its assets are acquired by a third party, personal data held by us may be one of the transferred assets

We will not sell or rent your personal data to third parties for their marketing purposes.

6. International Transfers of Your Personal Data

We generally store and process your personal data within the UK. However, some of our third-party service providers may operate outside the UK or European Economic Area (EEA). When your data is transferred outside the UK or EEA, we ensure it receives a similar degree of protection by implementing appropriate safeguards including transfers to countries deemed to provide adequate protection by the UK government, use of International Data Transfer Agreements (IDTA) or equivalent contractual clauses, or transfers to entities participating in the Data Privacy Framework.

7. How We Store Your Personal Information and Data Security

Your information is securely stored on our servers and IT systems, which are protected by appropriate technical and organisational measures including:

Access controls and authentication
Encryption where appropriate
Regular security assessments and updates
Staff training on data protection and information security

While we take every reasonable step to protect your personal data, no method of transmission over the internet or electronic storage is entirely secure. We will notify you and the ICO of any data breach where we are legally required to do so.

8. How Long We Keep Your Personal Information

We will only retain your personal data for as long as necessary to fulfil the purposes for which we collected it, including for the purposes of satisfying any legal, accounting, or reporting requirements.

Generally, we retain client and transaction data for a minimum of six years after the end of the financial year in which the contract ended, to comply with tax and accounting obligations. Marketing consent records are typically kept for two years from the last interaction or until you withdraw consent.

Upon expiry of the applicable retention period, we will securely delete or anonymise your personal data.

9. Your Data Protection Rights

Under UK data protection law, you have the following rights in relation to your personal data:

Right of Access: You have the right to request copies of the personal information we hold about you
Right to Rectification: You have the right to ask us to correct personal information you believe is inaccurate or to complete information you believe is incomplete
Right to Erasure: You have the right to ask us to erase your personal information in certain circumstances
Right to Restriction of Processing: You have the right to ask us to restrict the processing of your personal information in certain circumstances
Right to Object to Processing: You have the right to object to the processing of your personal information, particularly where we are relying on legitimate interests or processing for direct marketing purposes
Right to Data Portability: You have the right to request that we transfer your personal data to another organisation or directly to you in certain circumstances
Rights in Relation to Automated Decision-Making: You have the right not to be subject to a decision based solely on automated processing which produces legal or similarly significant effects. We do not currently engage in automated decision-making or profiling that would have such an effect

You are not required to pay any charge for exercising your rights. We will respond to all valid requests within one month. To exercise any of your rights, please contact us at info@signexabroadcast.com. We may need to verify your identity before processing your request.

10. How to Complain

If you have any concerns about our use of your personal data, please contact us in the first instance:

By email: info@signexabroadcast.com

By post: Signexa Broadcast Ltd, Unit 15a Bechers House, Charnock Road, Liverpool, L9 7ET

If you remain dissatisfied with our response, you have the right to complain to the Information Commissioner’s Office (ICO):

Information Commissioner’s Office, Wycliffe House, Water Lane, Wilmslow, Cheshire, SK9 5AF
Helpline: 0303 123 1113
Website: http://www.ico.org.uk

11. Cookies

Our website uses cookies to distinguish you from other users and to improve your browsing experience. A cookie is a small file of letters and numbers that we store on your browser or device. We use the following types of cookies:

Strictly Necessary Cookies: Required for the operation of our website
Analytical Cookies: Allow us to recognise and count the number of visitors and see how visitors move around our website
Functionality Cookies: Used to recognise you when you return to our website
Marketing Cookies: Record your visit to our website, the pages you have visited, and the links you have followed used to make our website and advertising more relevant to your interests

You can set your browser to refuse all or some browser cookies. However, if you block or delete cookies, some parts of our website may not function correctly. For more information about the cookies we use, please see our separate Cookie Policy available on our website.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for legal or regulatory reasons. The Last Updated date at the top of this policy indicates when it was last revised. We encourage you to review this policy periodically. Where changes are significant, we will take reasonable steps to notify you directly.